Publication

Health Literacy and Consumer-Facing Technology: Workshop Summary


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Note: Proceedings contain the opinion of the presenters, but do NOT reflect the conclusions of the Health and Medicine Division or the National Academies. Learn more about the differences between Reports and Proceedings.

The proliferation of consumer-facing technology and personal health information technology has grown steadily over the past decade, and has certainly exploded over the past several years. As Bernard Rosof, chief executive officer of the Quality in Healthcare Advisory Group, noted in his introductory remarks to the workshop, many people have embraced smartphones and wearable health-monitoring devices to track their fitness and personal health information. Providers have made it easier for patients and caregivers to access health records and communicate through online patient portals. However, he added, the large volume of health-related information that these devices can generate and input into a health record can also lead to an increased amount of confusion on the part of users and caregivers. The goal of this workshop was to explore health literate practices in health information technology and then provide and consider the ramifications of this rapidly growing field on the health literacy of users.